Utilities and power→

Answer every customer.Even on the worst storm day.

Utilities face rising demand, a changing workforce and customers who expect instant answers. We build voice agents, copilots and document workflows that handle routine contact and paperwork, so your people can focus on the grid.

Talk to our team →See a workflow

Linemen working on a utility pole from a bucket truck — Example outcomeEvery caller answered, crews stay focused

Where time goes→

The work thatquietly eats the week.

These are the patterns we hear most often from teams in utilities and power.

Call spikes during outages

Storms and outages flood the phones with the same questions at the same time.

Work orders and paperwork

Field notes, permits and work orders move between crews and the office by hand.

Retiring expertise

Experienced staff carry knowledge that newer crews struggle to find in documents.

What we build→

Systems that takethe routine off your plate.

Each one connects to the tools you already use, and your team stays in control of every decision that matters.

Voice AI

Outage and billing line

Answer outage, billing and start-stop calls from your systems, and escalate safety issues to a person immediately.

Document processing

Work order and permit processing

Turn field notes, photos and permits into complete, structured work orders.

Internal copilot

Field knowledge copilot

Cited answers from standards, procedures and equipment manuals for crews in the field.

A workflow, start to finish→

Here's what it looks likewhen it runs.

An example of the kind of workflow we design. Yours will be built around your own systems and rules.

TriggerA storm knocks out power to 4,000 customers

OutcomeEvery caller answered, crews stay focused

Step 0101

Voice agent answers the surge of calls

Step 0202

Callers get the outage status and restoration estimate

Step 0303

Safety reports go straight to dispatch

Step 0404

Call summaries are logged for each account

Works with →Customer information systemsOutage management systemsWork management and GISPhone systems

Further reading→

Research and guidesfor utilities and power.

Browse all resources →

Blog3 min read

Energy's Busiest Decade: How AI Helps Crews Do More Without Burning Out

Electricity demand is climbing and skilled field roles are hard to fill. Here is where AI can take routine work off utility and energy teams, and where it shouldn't.

October 7, 2026Read →

Blog3 min read

The Real Cost of a Missed Call

Speed to response decides who wins the customer. Here is what the research says, and how to calculate what slow responses cost you.

September 29, 2026Read →

Blog3 min read

The Compliance Question: Building AI That Satisfies Legal and Security Teams

AI adoption stalls when legal and security teams push back. Here's how to build systems they can approve.

May 12, 2025Read →

Also in energy →Oil and gas Solar and energy services All industries

Get in touch→

Tell us what is slowingyour team down.

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